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Senior Customer Service Advisor - Sales

Job Type
22 Sep 2022
The Role The Role- Internal Sales Executive At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as an Internal Sales Executive at our Mottingham Station branch in London. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and is the UK's leading chain of builders' merchants. Supplier of building materials & equipment, supplies, tools & timber with 500 branches across the UK. You will be working in a diverse team in a business that is very varied and fast paced. Is this role right for me? First and foremost, we always want to recruit talented people that align well with our values and way of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for providing a great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! This role has a strong focus within our trade sector, focusing predominantly on National & Regional house builders, we are looking for someone with strong communication and commercial awareness, who promotes an inclusive culture for both colleagues and customers. Proven experience of working within customer focused role is essential, ideally within a Sales/Account Management role Experience working to targets/SLAs Customer service experience is essential, as is the ability to meet customer needs to full expectations You will be processing large orders so commercial awareness is essential Must have a pro-active approach when dealing with customers, with the ability to solve problems and offer solutions Effective communication skills are essential, both verbally (in person and on telephone) and in writing Excellent time management skills are also keyUse our in-house systems to process customer orders right through to delivery, ensuring they are updated throughout. Most skills are transferable so attributes such as enthusiasm, strong work ethic, positive attitude, honesty and reliability are more important than product knowledge. What will I be doing in the role? The purpose of the role is to provide national and regional account customers with a high level of service and act as a single point of contact to meet their requirements. In this role you will; Support the Sales Centres defined locations to ensure all branch related enquiries relating to relevant accounts are handled efficiently Deliver weekly reports on performance of sales and profit to the Sales Centre Manager Liaise with the Centre Manager regarding any ideas to improve sales and profits of the Centre. Ensure enquiries from customers are handled efficiently Continuously liaise with branch and customers to ensure expectations are being met at all times About Us About Us WHO ARE WE ? Are Jewson Saint-Gobain an Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen
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  • Job Reference: 718865243-2
  • Date Posted: 22 September 2022
  • Recruiter: Jewson
  • Location: London
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent