Apply for this job now

Refugee Support

Falkirk, Stirlingshire
£14.10 to £16.33 Per Hour
Job Type
22 Sep 2022
Pertemps are recruiting for matching support officers to be based in the Long Term Integration team of the Warm Scottish Welcome Programme supporting Ukrainian people arriving in Scotland - this is an important and rewarding role and we are looking for people focused candidates to join the team in Falkirk. Hours: Monday-Friday Between 8am-5pm Location: Falkirk (Must be able to travel to different locations across the local authority) Start Date: October 2022 End Date: March 2023 Initially Pay Rate: £14.10-£16.33 Main Duties Meeting with Ukrainian Displaced Persons on a prioritised basis to discuss accommodation options. Matchers will research the area in advance using provided and available information, to identify the key items that will be of interest such as schooling and local services. Translators will also assist with the communication process where available and other tools are also available. Data collation from recent arrivals and interrogation of internal systems and information sources to determine suitable properties If Ukrainian Displaced Persons agree to an option, calling the host to confirm they are open to match. If Ukrainian Displaced Persons refuse all offers the Matcher will flag to the central team coordinating the information flow for the agreed refusals policy to be considered by the relevant local authority. If the host is open to the match, arranging a meeting of Host and Ukrainian Displaced Persons with the venue to be agreed between both. The Matcher will facilitate the meeting but offer privacy for discussions as needed. If the meeting is successful, agreeing a move-in date for accommodation and arranging appropriate transport from a range of options. Providing details of agreed Local Authority contacts to the host and Ukrainian Displaced Persons, a copy of host guidance for the host and guidance on how they apply for available funding and payments. Matchers also provide a welcome pack for the Ukrainian Displaced Persons. Emailing agreed Local Authority contacts with match details and move in date for them to arrange initial meeting. Meeting will be arranged for within 5 days of arrival into long term accommodation, to ensure Ukrainian Displaced Persons are supported, provided with information on how to access all available benefits and payments and any other needs. Line managers should also be able to carry out these duties but will have responsibility for day-to-day line management of staff, wellbeing and workflow planning and management for up to 4 staff. Essential Skills Comfortable working to deadlines and providing excellent customer service Ability to carry out tasks independently and work as part of a team Handling Sensitive information Awareness of the need for discretion and to maintain confidentiality Excellent attention to details Strong communication skills Ability to take accurate notes and action points of complex meetings High level of proficiency in all Microsoft packages including Word Please note, successful candidates will require a Disclosure Scotland which cost £25. Please apply online or call (phone number removed) to speak with Dion
Apply for this job now


  • Job Reference: 718861027-2
  • Date Posted: 22 September 2022
  • Recruiter: Pertemps Scotland
    Pertemps Scotland
  • Location: Falkirk, Stirlingshire
  • Salary: £14.10 to £16.33 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary