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Product Support Specialist English & German

Altglienicke, Berlin
Job Type
22 Sep 2022
ALSO is one of the leading technology providers for the ICT industry currently active in 24 countries in Europe and in a total of 90 countries worldwide via PaaS partners.

In 2020, net sales of the Swiss-based company, which employs around 4000 people, amounted to 11.9 billion euros. The ALSO ecosystem offers around resellers hardware, software and IT services from more than 700 vendors in over 1340 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source. ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions. Subscription-based cloud offerings as well as platforms for cybersecurity, virtualization and AI are the focus of the Service area.

_Are you interested in challenges that let you grow day to day and consider yourself excellent in customer service?_

As an industry leader, the ALSO Cloud Marketplace empowers resellers with the tools to manage the customer relationship end-to-end. With ALSO cloud management platform resellers will be able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business.

We are looking for a Product Support Specialist to join our support team resolving complex issues and requests concerning the ALSO Cloud Marketplace Platform. You will be supporting our 1st level specialists, internal sales teams, Service Providers and Platform-as-a-Service partners in close collaboration with our Service Providers and other internal teams.

Job description:
Point of contact regarding the ALSO Cloud Marketplace Platform
Assisting vendors in on-boarding their cloud services to the Marketplace
Helping different customers (internal or external) with their issues and questions regarding the Platform
Provide technical information, detailed troubleshooting, and reports to technical teams
Ensure excellent service standards and maintain high customer satisfaction

Your profile:
Fluent English & German is a must
Analytical mind, comprehending complex scenarios
Previous experience working in technical support or customer service
Customer service-oriented and readiness to continuously expand your knowledge
Self-motivated with a professional and dedicated approach to work
You feel comfortable working independently but also as a valuable team member
SQL skills is a plus!

We offer you:
Insight to the cloud business and work with the industry leader Cloud Marketplace
To become an important part of a fantastic workplace with good colleagues, humour and an informal tone
Freedom to take responsibility, grow within the team and ALSO

Art der Stelle: Vollzeit, Festanstellung

Keine Wochenenden
Montag bis Freitag
Betriebliche Weiterbildung
Flexible Arbeitszeiten
Kostenloses oder Vergünstigtes Essen
Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
Sprachkenntnisse werden vermittelt

Arbeitsort: Zum Teil im Homeoffice in 12524 Berlin
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  • Job Reference: 718818952-2
  • Date Posted: 22 September 2022
  • Recruiter: ALSO Gruppe
  • Location: Altglienicke, Berlin
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent