Apply for this job now

Planner

Location
Vale, Channel Isles
Salary
£25,000
Job Type
Permanent
Posted
22 Sep 2022
Repairs Planner Maida Vale 25k Salary 8am-5pm Monday to Friday Full time in the office Start ASAP - Willing to wait notice Social Housing/Repairs & Maintenance Benefits 23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers , paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible. About the Company This company provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Their services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. Using data, they provide actionable insights for their clients, helping to inform investment decisions, improve customer experience, identify vulnerabilities in communities (e.g. domestic abuse) and protect the environment. Collaborating with their partners, this company find solutions to support and deliver projects to the highest quality and standards. With over 800 employees, they focus on a culture which puts people at the core of everything, encourages innovative thinking and always puts the customer first. About the Role Purpose: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that they can keep. Key Responsibilities: Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident that can be met). Take ownership for and manage unscheduled jobs. Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if one of their operatives were delivering the work. Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure a a first time fix can be provided to residents wherever possible. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Ensure the scheduling process is delivering maximum productivity. Where first time fix is not possible, manage the effective scheduling of follow-on works Understand the case workload and alert the Team Leader to issues requiring intervention. Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix. Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operates and serves its customers About You Good working knowledge of the IT packages: Microsoft Office, Word & Excel Excellent administration and organisation skills Excellent written and oral communication skills Excellent customer service skills Good knowledge of repairs and maintenance sector or trade based background Good problem solving skills Proactive, and able to multi task Good attention to detail Collaborative team player The following behaviour principles are important to this role: Put customers first Do the right thing Are passionate about what we do Grow together Strive to be sustainable If you are interested in this position, please apply with your most updated CV and someone from our team will be in touch shortly. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Apply for this job now

Details

  • Job Reference: 718864987-2
  • Date Posted: 22 September 2022
  • Recruiter: Build Recruitment
    Build Recruitment
  • Location: Vale, Channel Isles
  • Salary: £25,000
  • Sector: Administration
  • Job Type: Permanent