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Mayoral Casework Offcier

Location
Newham, London
Salary
£17.00 Per Hour
Job Type
Contract
Posted
22 Sep 2022
We are currently recruiting on for a caseworker to work within the mayoral office in Newham, London. If you have the relevant experience as listed below, please do not hesitate and apply. Overall Purpose of Job To be responsible for dealing effectively with complaints and Mayoral casework. To work as part of a team to deliver high quality responses to complaints and enquiries. To develop and maintain good relations with service areas and partner agencies. Promote a positive image of the Council and to enhance its reputation. To take a lead role on a specific area of work or projects on behalf of the Head of Office. Job Context The post holder reports to the Head of the Mayor s Office. The post holder has no line management responsibility The post holder may be required to work evenings, weekends and occasional public holidays, in order to meet service requirements. General To be responsible for dealing effectively with complaints and Mayoral casework. To be familiar with all aspects of the work of the team, legislation, guidance and protocols To provide advice and guidance to staff, stakeholders and members of the public on all aspects of work covered by the team Knowledge Knowledge of local government and local government services Knowledge of complaints processes including corporate and schools Continually keep up to date with the law and guidance in relation to their work area Knowledge of Microsoft Office including use of email, databases, spreadsheets, PowerPoint and Word. Knowledge of research techniques Qualifications A levels or equivalent educational standard or equivalent work related attainment in a customer care environment CRB check required Experience Experience of working in at least one of the following areas - Corporate complaints - Schools Experience of conducting detailed investigations of complaints preferably within a comparable local authority section. Experience of successfully dealing with Members and the public, including communicating difficult issues effectively orally and in writing Experience of working positively to engage with and understand the needs of stakeholders and Members. Experience of project management and/or research work and relevant techniques. Experience of working with computer based systems Skills and Abilities Good problem solving and evaluation skills High level of interpersonal skills Ability to think laterally and to develop creative and innovative solutions allied with an ability to respond to change. Well developed oral, written and presentation skills Able to represent the Team and the Council at meetings with partners and other external agencies. Ability to understand complex information Able to use the sections computer based systems
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Details

  • Job Reference: 718862591-2
  • Date Posted: 22 September 2022
  • Recruiter: Deekay Technical Recruitment
    Deekay Technical Recruitment
  • Location: Newham, London
  • Salary: £17.00 Per Hour
  • Sector: Administration
  • Job Type: Contract