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Italian Speaking Customer Service Representative

Hull, Yorkshire
£28,000 to £32,000
Job Type
22 Sep 2022
Customer Service Representative Office based role Location: Hull Salary: £28-£33k (dependant on experience) Hours: Mon-Fri Grafton Recruitment are delighted to be working on behalf of a successful company who are looking for a Customer Service Representative to work in their Hull office. The role: Manage the day to day interface between customers and the business Correct and timely execution of sales orders (pricing, transport, customer requests, invoicing) Provide support to the Sales Manager in daily contacts with customers, compilation of sales forecasts and follow-up of sales versus forecast Chase customers in credit / debit matters Ensure effective handling of customer complaints and pursue resolution of customer complaints Highlight deviation from forecast to Sales/Business Managers Registration of Distribution Service Issues, Rush orders and Missed Orders Maintenance of customer data in SAP You will need: Bachelor's degree or equivalent experience of minimum 36 months in customer services, in a telephone environment and/or Business Service Centre environment is requirement Experience with Key Account Management is an advantage Fluent English, with at least one additional European language (French, German, Spanish or Italian) Must demonstrate an excellent understanding of customers' needs / behaviours and also customer specific requirements Excellent written/oral communication skills and ability to build effective working relationships Strong understanding of end to end order to cash process included customer specific requirements Strong time management, organisation and solving skills Highly motivated, self-reliant and proactive mindset Experience using SAP and/or Siebel and MS Office application If you meet the above criteria, please apply directly by clicking the link or contact Naomi Coates on (phone number removed) / (url removed) Part of Gi Group, Grafton Recruitment have a network of 7 local branches across the UK, operating in Europe in 5 countries with 35 offices, employing over 500 employees. Grafton place over 30,000 candidates each year, and is dedicated to the search, support and placement of candidates across a wide range of professional job roles
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  • Job Reference: 718862669-2
  • Date Posted: 22 September 2022
  • Recruiter: Grafton Recruitment
    Grafton Recruitment
  • Location: Hull, Yorkshire
  • Salary: £28,000 to £32,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent