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Internal Sales Co-Ordinator

Darlington, County Durham
£24,999 to £25,000
Job Type
22 Sep 2022
Our client are an established, market leading manufacturing business currently looking to recruit an Internal Sales Co-Ordinator to join their team. Overall Purpose: To be responsible for the day to day management of customer accounts to deliver the highest level of customer service.Key Duties: Working within the internal sales section of the Supply Chain function alongside the planning and despatch teams. Main point of contact for customers, fully responsible for the day-to-day account management for assigned clients. Co-ordination of the introduction of new products, through pro-action with other internal departments within the business, from the artwork/specification stage to delivery. Execute account management in line with any agreed external/internal Service Level Agreements (SLA's), contracts and customer facing agreed ways of working. Proactively support the external sales team with their client account plan objectives and customer action plans. Provide same day, responsive feedback to any client daily requests. Demonstrate concise, accurate status information and considered communication. Ensure customer orders and deliveries are fulfilled on-time and in-full. Analysis of customer forecasts to ensure product is available from stock or through production for delivery in line with customers planned production requirements. Proactively manage the order-book for assigned clients within the parameters of available materials lead-time, capacity lead-time and stock level targets. Deployment and control of off-line stock models/tools for critical stock accounts. Accurate order placement for make to order and make to stock customers in accordance with effective MFO batch sizing rules and commercial quotations. Co-ordination of customer delivery requirements integrating with Despatch/Transport departments to meet on-time and in-full delivery, achieving the most cost-effective transport plans in line with targets. Management/rotation of stock in line with customer agreements, business targets and KPI's for aged stock. Effective handling and timely close out of customer complaints and queries in line with plant and customer policy. Follow escalation procedures in a timely manner. Contribute to RCCP action reviews for customer complaints and other problem solving. Lead, contribute to, departmental and cross-functional CI projects as part of the business CI program. Liaise with External Sales team members to ensure on-going efficient account management including participation in customer meetings/business reviews as required. Provision of data analysis and report information to customers, external sales team members and management, daily/weekly/monthly basis as required. Compliance within Company's Health & Safety, Hygiene and Environmental standards/procedures. Provide full personal support to the behavioural safety campaign requirements. Support with holiday cover including planning and procurement.Key Skills, Qualifications & Experience Required: Experience of working in a customer service/internal sales or manufacturing environment. Computer Literate - Business Systems, Web Based Applications and Microsoft Packages. Good oral/written communication skills and strong numeracy skills are essential. Demonstrate high level of accuracy and attention to detail to maintain high standards when working under pressure or to deadlines. Able to make sound judgements and decisions in a professional manner. Excellent problem-solving skills. Flexible and able to work on own initiative.The Package: £25,000 per annum. Day shift, office based role mon-fri. Pension scheme. Private medical. Quarterly bonus scheme
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  • Job Reference: 718865328-2
  • Date Posted: 22 September 2022
  • Recruiter: Baltic Recruitment Services Ltd
    Baltic Recruitment Services Ltd
  • Location: Darlington, County Durham
  • Salary: £24,999 to £25,000
  • Bonus/Benefits: Pension, Medical, Bonus
  • Sector: Sales & Marketing
  • Job Type: Permanent