JOB SUMMARY The primary focus of the Field Technician (F&S) will install, test, debug, troubleshoot, diagnosis, repair, upgrade for Fire Alarm and other low voltage systems. The systems include: Access Control, CCTV, Mass Notification, Intercom, and Data among other life safety and security systems.
The Field Technician must be knowledgeable on Fire Alarm and Security installation services. This position will be responsible for crew supervision, technical resource, train, and develop key skills for level I and II technicians. The Field Technician (F&S) will require daily local travel to job sites.
JOB DUTIES Essential Duties Responsible for field personnel conduct and productivity while working in the field Supervise and coordinate several installation crews and projects Provide guidance and direction to assigned field staff to fulfill assignment efficiently and with high quality to meet budget and time constraints Accountable for controlling costs and maintaining quality control on all assigned tasks Continual improvement in the installation/commissioning process with focus on lessons learned and knowledge Support Service Department Manager with daily resource coordination and utilization Service, troubleshoot, and install a variety of life safety systems Perform post-installation support such as training, troubleshooting, and subsequent service at customer sites Perform validations, diagnostics, repairs, upgrades, and other activities per job specifications Identify and communicate concerns found in the field and effectively work with technical support team to quickly resolve Perform complex service or system calls and interacts with customer to provide quality service and feedback on problem evaluation and resolution Train and mentor level I & II technicians to build competent and highly skilled service team Availability to work various hours, including days, nights, weekends, and on-call rotation when necessary Document and file reports of all installations, inspections, maintenance and repair work, and failures Ensure each complete installation or service rendered is formally accepted by getting customer's signature on the service report form for our record Perform complex product and service training to customers per project specification Participate in the negotiation and administration of service or system contracts Interact with clients, suppliers, contractors and relevant authorities Daily significant interaction with supervisor and other co-workers. General contact with customers, over the phone, email, and in person Other duties, as assigned, within ability and responsibility level of the job PHYSICAL REQUIREMENTS Construction field environment may require climbing stairs, standing, bending, and lifting Ability to lift up to 100lbs and occasionally carry up to 45lbs, or a 12ft ladder Must be able to work on lifts and ladders WORKING CONDITIONS Office, production, and manufacturing shop environment Periodic daily and/or overnight travel in the field may be required Field environment; construction, water, and wastewater treatment plants Safety equipment required; hard hats, boots, safety vests, and eye protective gear May be required to work overtime as needed QUALIFICATIONS Educational/Experience Requirements 5+ years Field Service and installation experiences working with commercial Fire Alarm and other low voltage systems including Burglary, Access Control, CCTV, Mass Notification, Intercom and Data, among other security and life safety systems High School Diploma or Technical Associate degree preferred Special Skills, Knowledge, or Abilities Able to read and interpret blueprints, diagrams, and submittal specifications Read and interpret systems programs/software and operational product manuals Knowledge of Notifier fire alarm systems Work independently and with minimal supervision Leadership and ability to make sensible decisions Experience using an MEWP (Scissor or single-man lift) Proficient in Microsoft Windows, Excel, Word, and Outlook Excellent communication skills; written and verbal Ability to work in a fast-paced environment & handle multiple tasks concurrently Attention to detail Highly motivated, organized and team player Build relationships with customers Ability to distinguish colors (wires) LICENSES AND CERTIFICATIONS Candidate must have a Texas valid drivers' license and insurance Valid Texas FAL or APS Valid Texas Security License Must be able to obtain and maintain a Criminal Justice Information Service (CJIS) badge NICET Level 1 certification a plus OTHER Requires a good driving record, drug testing, and a clear background check CONTACT WITH OTHERS Daily significant interaction with supervisor and other co-workers. General contact with customers, over the phone, email, and in person BLTI believes in Diversity & Inclusion and provides equal employment opportunities to all employees and applicants.
EOE Requirements An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability..