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Day Porter - Paddington Area

Job Type
22 Sep 2022
Day Porter Location: London W2 Salary: £25,000 per annum Job Type: Permanent Hours of Work: Monday to Friday 08:30am - 17:30pm & 08:00am-12:00pm Saturday Description A Day Porter is required to work within a luxury apartments based in the London W2 area. The Porter must ensure that the building is kept and maintained to the high standards expected by the managing agent, and ensure that residents receive a high level service which is consistent with the policies set for the management of the property. Previous experience as a concierge in the residential sector of 5 hotel is essential for this role. A current CRB is desirable. Duties The Porter is to meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Whilst on shift the Day Concierge is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken. Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Due to the large number of applications received we are unable to respond to every applicant
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  • Job Reference: 718862086-2
  • Date Posted: 22 September 2022
  • Recruiter: Abbatt Property Recruitment
    Abbatt Property Recruitment
  • Location: London
  • Salary: £25,000
  • Sector: Real Estate & Property
  • Job Type: Permanent