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Customer Services Associate s - PBSA / BTR / Hospitality

Job Type
22 Sep 2022
Customer Services Associate s - PBSA / BTR / Hospitality Liverpool, Merseyside Up to £2 5 k - depending on experience + bonus EMBS Property are currently supporting a client operating within the accommodation sector (PBSA / Student / BTR) to recruit Customer Services Associates for a seriously impressive building in Liverpool. Job titles can often be different so to clarify, you current job title may be Customer Services Advisor, Community Associate, Resident Associate, Resident Host, Front of House to name a few ! Whatever job title you have doesnt matter, what matters are the following personality traits: 100% RESIDENT FOCUSED - this role is all about being the face of the building, building relationships and an amazing residence experience! You will need to be... Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey In addition, you will need to have this experience within the PBSA, BTR, CoLiving , hospitality or accommodation as these sectors are so transferable. In this role you would be the key point of contact within the building residents, the face of the building and the first point of contact - this is why personality skills are so important. Outline duties and responsibilities: Customer service & Customer journey Residents care, engagement and satisfaction Social media channels for the building (you can be as creative as you like!) Sales & Marketing eg site visits, tours, events , membership, Building management eg compliance, H&S and working with maintenance Building administration & Coordination eg tenancy, lease, contractor liaison Plus much more! To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service. This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the CoLiving/BTR sector. EMBS Property are acting as an external talent partner
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  • Job Reference: 718862315-2
  • Date Posted: 22 September 2022
  • Recruiter: The EMBS Group
    The EMBS Group
  • Location: Liverpool
  • Salary: £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent