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Customer Service Team Leader

Holme, Lancashire
Job Type
22 Sep 2022
Howdens Joinery are looking for an experienced Customer Service Team Leader to join the Customer Service and Planning Team based at our purpose-built solid worksurface site in Holme-on-Spalding-Moor. Supporting our busy Customer Service Team and reporting to the Planning and Customer Service Supervisor, your role is to lead and develop the team, ensuring the highest level of service is provided to Howdens customers. Having a collaborative style of working, alongside highly effective communication skills you will develop improved people capability through leading, coaching and mentoring on a formal and informal basis. As an experienced and driven team leader joining during a period of substantial growth, this role offers significant opportunity to develop and progress your career with Howdens. Role responsibilities: - Overseeing the day-to-day activities of all the customer service team functions including providing resolutions to our field-based teams - Providing customer service support to our customers - Work with other departments to ensure time driven resolutions are achieved - Work with the team to implement best practices in all processes and manage all queries as they arise in a timely manner - Analyse statistics or other data to determine the levels of service the department is providing and reporting Key Performance Indicators (KPI's) - Ensure the customer service team is well-directed with clear guidelines to their own job responsibilities and provide full support in achieving these in terms of communication, training, and development. - Undertaking 1-2-1 and personal development conversations for all the customer service team functions. We are looking for: - A Minimum of 2 years in a Team Leader role - Sound knowledge and understanding of Hard Surfaces manufacturing processes including understanding of technical drawings. - GCSE Level C or above in English & Maths - Strong communication skills - both written & verbal - Leadership Skills with the ability to lead and influence others - Good IT Skills and be well equipped in using Microsoft Office Packages - Decisive, with the ability to make decisions quickly - Key attention to detail along with good numerical skills - Experience in developing teams, including identifying training and development needs What we offer: - Competitive basic salary + bonus + benefits - Enhanced pension scheme - Life insurance - 25 days holiday + bank holidays - Free lunch each day at our onsite canteen - Free onsite parking - Howdens products discount for you and your family (following probationary period) - Opportunity to progress your career with a recognised brand About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For
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  • Job Reference: 718862526-2
  • Date Posted: 22 September 2022
  • Recruiter: Howdens Joinery
    Howdens Joinery
  • Location: Holme, Lancashire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent