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Customer Service Assistant

Ilkeston, Derbyshire
Job Type
22 Sep 2022
We are now Recruiting for a Customer Services Assistant for our client based in Ilkeston. This is initially a temporary role but may become permanent. Full time hours (45 per week). What we are looking for- Must have proven experience within a customer services environment preferably with a feel for day to day operational issues and constraints Have an excellent telephone manner and customer service etiquette Highly adaptable & able to work under pressure, with the ability to continue to perform effectively in an environment where delivery volumes can increase by 300% overnight. Excellent communication skills and not afraid of delivering news the customer may not wish to hear To be able to understand processes and use good judgement when deciding whether an order should be escalated for priority delivery Strong IT skills, with a good working knowledge of MS Office & Outlook e-mail packages Have an extremely well organised and structured approach to a busy workload and be administratively sound Willing to work flexible hours when required, particularly through the winter months Reliable, punctual and a team player, willing to learn new skills and develop as part of a new business function Must have a can-do attitude, be helpful and positive in all aspects of the role What's in it for you- Working Monday - Friday, 9 hours per days (45 hours per week). Some flexibility with start/finish times is required (between 6am - 5.30pm) Initially a temporary role, with the opportunity to become permanent Salary £23,300 per annum
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  • Job Reference: 718859955-2
  • Date Posted: 22 September 2022
  • Recruiter: East Midlands Recruitment LTD
    East Midlands Recruitment LTD
  • Location: Ilkeston, Derbyshire
  • Salary: £23,300
  • Sector: Transport & Logistics
  • Job Type: Permanent