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Customer Service Advisor

Location
London
Salary
£12.00 to £13.00 Per Hour
Job Type
Temporary
Posted
22 Sep 2022
A luxury menswear label is looking for a Customer Service Advisor to join their team on a temporary basis. This is an office-based role, where the successful candidate will be providing a world-class shopping and service experience through phone, email, and web chat. THE ROLE: Placing orders, processing exchanges and refunds and answering any questions all in a prompt, courteous and efficient manner Communicating with customers via the phone, email, live chat and social media Informing customers of stock shortages, locating the stock where possible Working with warehouse and carriers to ensure that the customer has the best delivery experience Monitoring feedback and communicating with customers as required Aiding with the supervising and maintaining of the customer's online shopping journey, ensuring imagery, descriptions, FAQ s and content are correct Establishing long-term relationships with key customers based on data about their preferences, behaviours and purchases Providing product recommendations and try-on services as and when required Assisting the customer with buying online or from any of the company's stores Taking part in new and current sales initiatives to drive customer engagement and sales opportunities Using a ticketing system to respond to customers in an efficient and timely manner Working with multiple order management systems to update customer details, process orders, monitor stock levels, and movement, and handle exchanges and refunds ESSENTIALS: A proven track record of working effectively and efficiently within a busy retail and eCommerce environment Experience with an online luxury retailer would be beneficial Strong administration skills Strong numerical skills Passionate about your work with a can-do attitude Perfect command of the English language, both written and spoken. An appreciation and understanding of grammar and punctuation rules are paramount If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation
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Details

  • Job Reference: 718861167-2
  • Date Posted: 22 September 2022
  • Recruiter: Australasian Recruitment Company
    Australasian Recruitment Company
  • Location: London
  • Salary: £12.00 to £13.00 Per Hour
  • Bonus/Benefits: £12 - £13 per hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary