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CUSTOMER SALES ADVISOR

Location
City, Bristol
Salary
£20,000 to £24,000
Job Type
Permanent
Posted
22 Sep 2022
CUSTOMER SALES ADVISOR £20000 - £24000 + BENEFITS My client is continuing to expand and as a result they are currently seeking an enthusiastic SALES ADVISOR to join and strengthen their team. Overview of Role: To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager. Key Responsibilities & Accountabilities: Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets Processing sales orders using Microsoft Great Plains & Microsoft Excel Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool Sourcing items from other suppliers when required. Maintaining high standards of administration and customer service to achieve maximum profitability & service level. Relaying customer issues and feedback to the line manager To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues. Experience and Skills: Excellent communication skills, telephone manner and technique as well as good interpersonal skills Effective numeracy, literacy and word processing skills Ability to liaise closely with internal colleagues and external contacts. Ability to work as member of a team. Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures. Good negotiation skills with the ability to assess issues and be assertive as required. Ability to make decisions relating to the day-to-day tasks within your remit without upward referral and refer wider reaching decisions to the Sales Manager. Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy. Demonstrates an analytical approach to facts and figures. Willingness to learn and be flexible in their working arrangements. The ability to handle confidential information in the appropriate manner. Knowledge of Importing Procedures Competent in the use of Microsoft Excel, Word and Outlook Standard grades in English and Maths as a minimum Additional Details • Competitive salary offered (negotiable dependent upon experience) • Full UK Driving Licence (desirable) • 22 days paid annual leave plus statutory holidays • Company paid health cash plan after completion of successful probationary period
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Details

  • Job Reference: 718858004-2
  • Date Posted: 22 September 2022
  • Recruiter: VT Recruitment Limited
    VT Recruitment Limited
  • Location: City, Bristol
  • Salary: £20,000 to £24,000
  • Bonus/Benefits: NEG + BENEFITS + BONUS
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent