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Customer Assistant - West Region (Southampton) - Evenings

Southampton, Hampshire
Job Type
22 Sep 2022
Adecco UK are currently seeking committed and Safety conscious staff to work at one of our most prestigious clients Railway stations as a Gate line Assistant. Locations Available: Southampton, Bournemouth, Salisbury, Basingstoke, Farnborough, Winchester, Fleet Part time and full time available - Flexible shift patterns - Ongoing contract What you will be doing Our Gate line Assistants will provide a First-class service to our customers whilst ensuring their safety at all times. They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates. You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers. You may be required at times to undertake roles such as bus replacement, crown control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations, a duty pass will be provided to you to enable free travel whilst on duty. Responsibilities . Effectively operate the gates ensuring the safety of all who pass through them. . Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible. . Report any incidents and undertake measures to ensure the safety of the station. . Undertake ticket checks and pass any irregularities to Revenue Protection. . Wear uniform and I.D badge when working on shift and travelling to and from that shift Experience We are looking for people who have a strong background in Customer Service. They need to be an effective communicator as this is a customer facing role and some of the situations you are dealing with may be difficult ones therefore, excellent listening skills are required. Good written communication skills are required to aid you in producing reports. Training will be given in all aspects of the role. Training will be delivered via online training modules and classroom-based training with a Gateline assessment once you have been shown the set up. You will be paid for the training, and you will receive this once you have worked your first 5 shifts. Location of training to be confirmed. TO APPLY If this is of interest, please apply with your updated CV and we will be in touch. Alternatively, feel free to share this with any suitable friends or family who may be interested in this position. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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  • Job Reference: 718862259-2
  • Date Posted: 22 September 2022
  • Recruiter: Adecco
  • Location: Southampton, Hampshire
  • Salary: On Application
  • Job Type: Contract