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AV Service Support Engineer 3rd Line

Reading, Berkshire
£25,000 to £28,500
Job Type
22 Sep 2022
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV Service Support Engineer 3rd Line Reading salary circa £28,500 An Expanding Technology company due to the continued success and growth of the business are seeking to recruit a 3rd line service support engineerwith indepth knowledge of Microsoft server Operating Systems and Applications and good experience with support of Audio Visual products such as Crestron Cisco Extron and Bi-amp The ideal candidate will have a proven track record in a similar technical customer service role with excellent troubleshooting skills able to define problems and offer valid resolutions. Flexible with the ability to mange/prioritize multiple tasks simultaneously "Self- starter -Enthusiastic- Team Player " Duties: You will be responsible for solving a broad spectrun of customer support cases by telephone remotely in the office or on-site in an efficient and professional manner This will involve managing assigned cases and assisting other team members wher necessary You will need strong communication skills to update customers about the status of their case on a regular basis Will have excellent time management and the ability to prioritise effectively and efficiently This position is technology based with a strong emphasis on customer service and teamwork You will have extensive experience supporting and providing high touch remote technical support on Audio Visual & Videoconferencing products.Troublshooting ISDN and IP networks with limited PC and PC peripheral support Process and QA RMA requests and document all actions in ticketing system real time provide 1st and 2nd level troubleshooting support to maintenance and conferencing customers A team player with an enthusiastic attitude and strong organisational skills Benefits: An Excellent salary package with a comprehensive benefits package on Holiday Pension etc 25 days holiday per annum plus 3 plus 8 bank holidays Company Pension Scheme Free on site parking Monday - Friday 9am -5.30pm Flex/Hybrid working office/site/home A company who will value you and your opinion
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  • Job Reference: 718863547-2
  • Date Posted: 22 September 2022
  • Recruiter: Concept
  • Location: Reading, Berkshire
  • Salary: £25,000 to £28,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent