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Automotive Service Advisor

Gillingham, Kent
£24,000 to £27,000
Job Type
22 Sep 2022
We are recruiting for a talented Automotive Service Advisor to join a busy Service team for a main dealer based in Gillingham, Kent. As a Service Advisor you are a crucial member of the team as you are the first point of contact for their service customers both face to face and over the telephone, therefore, excellent inter-personal skills are essential. You will be exceptionally organised to ensure the efficient booking and servicing of customer vehicles. Workshop control experience would be preferred, but not essential. This role is an 18 month contract but highly likely to go permanent in early 2023. Key responsibilities: Customer Satisfaction : To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that exceeds customer expectations every time Maximising Profit per Customer Visit. Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day. Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust. Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into their dealer management system to maximise the quality and content of the customer database. Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained. Be customer focused, have good literacy and numeracy skills as well as influencing and selling skills. What is in it for you? Highly competitive salary Full training and support to help you immerse yourself in the role and the Group values 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service (Pro rata for part time employees). Discounted MOTs, Service & Parts. Recommend a Friend Bonus Life Assurance Benefit Contributory Pension Scheme BEN Employee Assistance Excellent development opportunities to learn & grow within the Group Basic salary £24,000 per annum with a very achievable bonus taking your annual earnings to £27,000 per annum. Apply today or contact Kim Baker at ENS Commercial Recruitment, Westcliff, Essex
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  • Job Reference: 718862492-2
  • Date Posted: 22 September 2022
  • Recruiter: ENS Recruitment
    ENS Recruitment
  • Location: Gillingham, Kent
  • Salary: £24,000 to £27,000
  • Sector: Transport & Logistics
  • Job Type: Permanent